1.1. The online store at http://www.elexbrno.cz/ is operated by the entrepreneur Richard Hrozek, with its registered office at K Lipinám 858, 66401 Bílovice nad Svitavou, ID number 62092065, listed in the Trade Register, VAT number CZ6811010107. You can contact us on our e-mail or phone.

1.2. As soon as you send your order via the online store, the contract will be concluded. The contract will also be concluded if you send your order by e-mail to our e-mail address, or you make it by phone to our telephone number. We will confirm the order and the conclusion of the contract by e-mail.

1.3. Payment will be made within 15 days of concluding the contract or later, depending on the payment method that you choose.

1.4. As a consumer, you can postpone concluded contracts at any time, up to 14 days from the date of receipt of the goods. You can find out which contracts it is not possible to withdraw from the full terms and conditions. We can withdraw from concluded contracts at any time until you receive the goods from us. After withdrawal from the contract, the goods will be returned to us, including all gifts and bonuses. We will refund your money within 14 days of receiving the withdrawal, but after you return the goods to us or prove that the goods were delivered to us.

1.5. We process your personal data in order to fulfill our obligations arising from the concluded contracts and on the basis of your consent to the extent specified in the terms and conditions.

1.6. If you order tangible goods in our online store, this will conclude a purchase contract.

1.7. You will become its owner by taking over the goods, but not before you have paid the total price in full. If the damage goods are delivered to you as a consumer or a non-business legal entity, please inform us immediately. In the event that you discover damage when taking over the goods, you will also inform the carrier about the damage. If damaged goods are delivered to you as an entrepreneur, deal with the carrier.

1.8. If you are not an entrepreneur, you have the right to claim defects that have occurred on the goods within 24 months of receipt of the goods, or within a longer period, if stated elsewhere. As an entrepreneur, you can claim defects that were on the goods at the time when the risk of damage passed to you, within 6 months, in the case of a hidden defect within 2 years, from receipt of the goods. How exactly to return the goods and what exactly you can request in the event of a complaint is in the terms and conditions.

1.1. Scope of business conditions. These terms and conditions govern the conclusion of contracts between us as a trader and you as a customer through an online store and our and your rights and obligations under the contracts. The business conditions also include the mandatory information and provisions concerning your personal data and their processing. The business conditions take effect on March 16, 2018.

1.2. Terms used. We use the following abbreviations in our terms and conditions:
1.2.1. We, by which we mean a trader, is the entrepreneur Richard Hrozek, with its registered office at K Lipinám 858, 66401 Bílovice nad Svitavou, ID number 62092065, in the Trade Register, VAT number CZ6811010107.
1.2.2. You, by which we mean the customer, is the other party different from us, which can be one of the following entities:
1.2.2.1. A consumer who is a person who is not acting in the course of his business or in the exercise of his profession alone.
1.2.2.2. A non-entrepreneur who is a legal entity not acting in the course of its business activities or in the independent exercise of its profession.
1.2.2.3. An entrepreneur who is a person or legal entity acting in the course of his business activities or in the independent exercise of his profession.
1.2.3. Internet shop, ie our web interface located at the web address http://www.elexbrno.cz/, in which you can view our offer and order goods from our range.
1.2.4. E-mail, which can be used to contact us is located and available on the website of our online store.
1.2.5. Phone, which can be used to contact us is located and available on the website of our online store.
1.2.6. Contracts, which means purchase contracts.

1.3. The relationship of business conditions to the contract. Business conditions are an integral part of the contracts. Deviating provisions in the contract take precedence over the wording of the terms and conditions.

1.4. The relationship of the contract and business conditions to legal regulations. Rights and obligations not regulated by business conditions or a contract are governed by the legal regulations of the Czech Republic, in particular Act No. 89/2012 Coll., The Civil Code and Act No. 634/1992 Coll., On consumer protection, in accordance with European Union legislation, in particular Directive 2011/83 / EU on consumer rights and Directive 2000/31 / EC on electronic commerce. In the event of a conflict between the terms and conditions or the contract with the law, unless it is a matter that can be regulated deviating from the agreement, the law shall prevail.

1.5. Severability of the provisions of the terms and conditions and contractual arrangements. If any provision of the Terms or the Contractual Agreement becomes invalid, ineffective or ignored, it will not affect the validity and effectiveness of the other provisions of the Terms or the Contractual Agreement.

1.6. Relations with an international element. Legal relations between us and you in the case of the presence of an international element are governed by Czech law and the Czech courts are competent to resolve any disputes. The UN Convention on Contracts for the International Sale of Goods (Vienna Convention) does not apply.

1.7. Ways of resolving complaints. Any complaints and disputes between you and us can be resolved.
1.7.1. Out of court in proceedings conducted by the Czech Trade Inspection Authority (www.coi.cz).
1.7.2. By email.
1.7.3. In person at any of our establishments.
1.7.4. By phone.

1.8. Supervisory authorities. Our activities are controlled and supervised by the state authorities of the Czech Republic, to which it is possible to turn with their suggestions in accordance with legal regulations that regulate their competence and powers. The state supervisory authorities are in particular:
1.8.1. The Czech trade inspection.
1.8.2. Trade licensing offices.
1.8.3. Office for Personal Data Protection.

2.1. Ordering goods. The goods in our online store can be ordered by accepting the offer to conclude a contract, which is the display of goods in the online store, via:
2.1.1. In online store
2.1.2. By email.
2.1.3. By phone.
Acceptance of our offer with a supplement or deviation is not possible and is considered a counter-offer on your part.

2.2. Ordering goods via the Internet. To order goods through the online store, select the offered goods in the required quantity, quality and design, add the goods to the virtual cart, fill in the required information, select the method of delivery and payment and send your order using the button "Complete the order", which will conclude the contract. Before sending the order, you will be able to check and possibly change the entered data.

2.3. Ordering goods by e-mail. You can order goods via e-mail by sending an e-mail message to our e-mail address, which must contain:
2.3.1. Selected goods in the required quantity, quality and design.
2.3.2. Selected method of delivery of goods and payment.
2.3.3. Your identification data:
2.3.3.1. Name and surname and, if applicable, the name of the legal entity.
2.3.3.2. Residence or domicile.
2.3.3.3. Delivery address.
2.3.3.4. Phone Number.
2.4.3.5. E-mail address.,
2.3.3.6. ID number, if you are not a consumer.
2.3.3.7. VAT number, if you are VAT registered.

2.4. Ordering goods by phone. To order goods by phone, call our phone number and then, you tell us:
2.4.1. Selected goods in the required quantuity, condition of the goods and design.
2.4.2. Selected method of delivery of goods and payment method.
2.4.3. Your personal information:
2.4.3.1. Name and surname and, if applicable, the name of the legal entity.
2.4.3.2. Residence or domicile.
2.4.3.3. Delivery address.
2.4.3.4. Phone Number.
2.4.3.5. ID number, if you are not a consumer.
2.4.3.6. VAT number, if you are VAT registered.

2.5. Order confirmation. We will confirm the successful acceptance of your order and the conclusion of the contract to your e-mail address by sending an e-mail message, which will include:
2.5.1. Confirmation of the conclusion of the contract and its content.
2.5.2. Our business conditions, the content of which also includes the mandatory information provided. In case of incompleteness or incorrectness of the order, we will ask you to complete it or warn you about the impossibility of concluding the contract.

3.1. Amendment and cancellation of the contract. It is not possible to unilaterally change or cancel the concluded contracts; this may be done only by mutual agreement, or if so provided by law or business conditions.

3.2. Content of the purchase contract. Based on the concluded purchase contract, we are obliged to deliver the ordered tangible goods and provide any agreed services and you are obliged to take over the goods and pay us the total price, which consists of the price of the ordered goods, payment price, delivery price and any other ordered services.

3.3. Intellectual property protection. If we supply goods to you that are protected by intellectual property rights (especially copyrights, trademarks, industrial designs, patents and utility models) on the basis of the contract, the license entitling you to exercise intellectual property rights is not part of the contract. You may not use the copyrighted goods as a natural person other than for personal use and as a legal entity other than for your own internal use, in particular you are not authorized to reproduce, resell, rent or otherwise make the goods available to third parties.

3.4. Discounts and promotions. For discount or other marketing events, unless otherwise stated, the individual discounts provided and other benefits cannot be combined.

3.5. Gifts and bonuses. If you have been provided with gifts or other bonuses under the contract, the existence of the gift contract depends on the existence of the main contract, and the gift contract is concluded with an untying condition of cancellation of the gift contract in case of termination of the main contract.

3.6. Discount coupons and gift vouchers. Discount coupons and gift vouchers can be redeemed under agreed conditions or under the conditions stated on the coupon or voucher.

4.1. Payment methods. The total price can be paid in the ways that you find on the corresponding page in our online store.

4.2. Time to pay. You are obliged to pay the total price either before delivery of the goods, upon receipt of the goods, or later, according to the agreed method of payment. If the total price is to be paid before delivery of the goods, you are obliged to pay it within 15 days of concluding the contract. If the total price is paid through the payment service provider, the total price is paid by crediting the monetary amount to our account with the payment service provider.

4.3. Paying through a loan. In the event that the payment of the total price through a loan or other financial product is agreed on the basis of a contract with the financial service provider, this ratio is also governed by the contract and conditions of the financial product provider.

5.1. Delivery methods. You can find the delivery methods that you can use on the corresponding page in our online store.

5.2. Restrictions on the delivery of goods. Delivery of goods with us is not subject to any geographical restrictions.

5.3. Acquisition of ownership. You will become the owner by taking over the goods, but not before you have paid the total price in full.

5.4. Delivery time. The agreed time for delivery of goods runs from the conclusion of the contract. If the total price is to be paid before the delivery of the goods, the time for delivery of the goods runs only from the payment of the total price. The goods will be delivered to the destination at this time. If you are not a consumer and the goods are to be delivered to the destination by the carrier, the goods will be handed over to the carrier at this time.

5.5. Acceptance of goods. You must take over the goods at the same time and in one place, depending on the method of delivery. If the goods are to be delivered by carrier, you are obliged to take over upon delivery to the destination. If you do not take over the goods, we have the right to withdraw from the contract and the right to pay the costs associated with the delivery of goods, if they were not paid before delivery of the goods. If we deliver the goods to you repeatedly after not accepting them, we are entitled to reimbursement of the costs associated with repeated delivery.

5.6. Damage to goods during transport to consumers or non-entrepreneurs. If you are a consumer or non-entrepreneur, the risk of damage to the goods passes to you by taking over the goods. In the event that the goods are delivered to you damaged, you are obliged to inform us immediately about the damage, preferably:
5.6.1. By email.
5.6.2. In person at any of our establishment.
5.6.3. By phone.
In the event that you discover damage to the shipment when you receive the goods, you are obliged to inform not only us but also the carrier when taking over the goods. You can ask the carrier to unpack the damaged shipment before taking it over, and if you find that the goods have been damaged, you are not obliged to take them over from the carrier.

5.7. Damage to goods during transport to entrepreneurs. If you are an entrepreneur and the goods are to be delivered by a carrier, the risk of damage to the goods passes to you by handing over the goods to the carrier. If damage to the goods occurs after the risk of damage has passed, we are not liable for it and the damage to the goods does not affect your obligation to pay the total price and the obligation to take over the goods. In the event that the goods are delivered to you damaged, you are obliged to immediately report the damage to the carrier.

5.8. Packaging. Unless otherwise agreed, the goods will be packed in a manner suitable for their preservation and protection.

6. Right of withdrawal

6.1 Generally about withdrawal from the contract. By withdrawing from the concluded contract, the contract is canceled from the beginning and the parties are obliged to return everything provided on the basis of the canceled contract. Withdrawal from the contract also cancels the donation contract, which depends on it. The right to withdraw from the contract may be exercised under the conditions set out in the terms and conditions or if so provided by law.

6.2. Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the day of concluding the contract until the moment you take over the goods from us, for the following reasons:
6.2.1. Depletion of stocks of ordered goods.
6.2.2. Rejecting the take over of the goods upon delivery.
6.2.3. Abusing our ordering system of our online store.
6.2.4. Providing incorrect data when ordering goods.
6.2.5. Ordering goods at a price significantly lower than the usual price, if the goods were offered at this price due to an error or mistake of our online store.
6.2.6. Others worthy of special attention.

6.3. The consumer's legal right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the concluded contract within 14 days from:
6.3.1. Acceptance of goods in terms of the purchase contract.
6.3.2. Taking over the last delivery of goods in respect of a contract having as its object several types of goods or the supply of several parts.
6.3.3. Taking over the first delivery of goods in respect of a contract having as its object the regular repeated delivery of goods.
6.3.4. Conclusion of a contract in respect of another contract.

6.4. Impossibility of withdrawal from the contract. You do not have the right to withdraw from the contract for contracts:
6.4.1. About the delivery of goods that have been modified according to your wishes or for your person.
6.4.2. About the delivery of goods in a closed package, which has been removed from the package and for hygienic reasons it is not possible to return it.
6.4.3. On the supply of perishable goods as well as goods which have been irretrievably mixed with other goods after delivery.
6.4.4. On the provision of services, if they have been fulfilled with your prior consent before the expiry of the withdrawal period.
6.4.5. Others, if so provided by law.

6.5. Method of withdrawal from the contract. If you have the right to withdraw from the contract and you want to withdraw from the contract, you can do so in the form of unilateral legal action, which you deliver to us, preferably.
6.5.1. By filling in the model form for withdrawal from the contract, which is an annex to the terms and conditions and sending it.
6.5.1.1. By post to the address of any of our establishments.
6.5.1.2. By e-mail. 6.5.2. Inperson at any of our establishments.

6.6. Keeping the deadline. If you are a consumer, it is sufficient to comply with the withdrawal period if you send us the withdrawal on the last day of the withdrawal period.

6.7. Return of goods after withdrawal from the contract. If you withdraw from the contract, you are obliged to return the goods to us at your own expense, preferably at the same time as withdrawing from the contract, no later than 14 days from the delivery of the withdrawal, preferably.
6.7.1. By sending the goods to the address of any of our establishments.
6.7.2. In peroson at any of our establishments.
You must return the goods to us undamaged, uncontaminated, unworn and not showing signs of use, including all accessories and documentation, preferably in the original packaging. At the same time, you are obliged to return to us all gifts and bonuses that you received under the canceled contract.

6.8. Refund after withdrawal from the contract. If you, as a consumer, withdraw from the contract, we will return the paid funds to you within 14 days from the delivery of the withdrawal from the contract, but not before you return the goods to us or prove that the goods were sent to us. We will refund the paid costs for the delivery of goods only in the amount corresponding to the cheapest comparable method of delivery that we offer. We will refund the paid costs for the delivery of goods only in the amount corresponding to the cheapest comparable method of delivery that we offer. If the value of the returned goods decreases as a result of handling them other than as necessary to become acquainted with their nature, characteristics and functionality, the amount returned will be reduced by the amount by which the value of the goods decreased. We will refund your funds in the same way as we received them from you, or in another way we agree, unless you incur additional costs.

7.1. Scope. This part of the terms and conditions applies to you only if you are a consumer or non-entrepreneur, and regulates our liability for defects in the goods.

7.2. Warranty period. The warranty period is 24 months, for used goods 12 months, from receipt of the goods.

7.3. Our liability for defects in goods. We are responsible for ensuring that the goods are free of defects upon receipt and during the warranty period. In particular, we are responsible for the goods:
7.3.1. That has the characteristics we have agreed upon and, in the absence of an agreement, the characteristics which we or the manufacturer have described or which you could expect with regard to the nature of the goods and on the basis of the advertising carried out.
7.3.2. That is suitable for the purpose stated for its use or for which goods of this kind are usually used.
7.3.3. That corresponds in quality or design to the contracted sample or model, if the quality or design was determined according to the contracted sample or model.
7.3.4. That is in an appropriate quantity, measure or weight.
7.3.5. That meets the requirements of legal regulations.

7.4. Extended quality guarantee. If the goods sold, their packaging, instructions attached to the goods, advertising or the contract states the period for which the goods or part of them can be used and which is longer than the warranty period, we are responsible for you after the warranty period. until the expiry of that period.
7.4.1. The goods or part thereof will be fit for use for their normal purpose.
7.4.2. The goods or part thereof retain their usual characteristics.
The extended quality warranty period begins at the same time as the warranty period. We provide an extended quality guarantee only for some goods, if its duration is stated for the goods in the ways mentioned above.

7.5. Limitation of liability
7.5.1. In the case of goods sold at a lower price for a defect for which a lower price has been agreed.
7.5.2. For wear and tear of the goods caused by their normal use.
7.5.3. In the case of second-hand goods, for a defect corresponding to the degree of use or wear and tear that the goods had when taken over.
7.5.4. For defects in goods, if this results, in particular in the case of goods that are usable and perishable, by their nature.
7.5.5. If you knew before taking over the goods that the goods were defective.
7.5.6. If you caused the defect youself.

7.6. Time to exercise the law. You are obliged to inspect the goods as soon as possible and make sure of its properties and quantity. You are obliged to exercise your right of liability for defects in the goods with us without undue delay, as soon as possible after you have been able to identify the defects, during the warranty period or the extended quality warranty period. Otherwise, your right from liability for defects in the goods expires and you will not be granted.

7.7. Your rights in the event of a defect in the goods. If the goods are defective, you have the right to:
7.7.1. For free removal of the defect.
7.7.2. If this is not disproportionate due to the nature of the defect, especially if the defect cannot be remedied without undue delay, for the delivery of new goods without defects, but if the defect concerns only a part of the goods, you can only request replacement of the part.
7.7.3. If it is not possible to eliminate the defect or replace the goods or its parts, withdraw from the contract.
7.7.4. For a reasonable discount from the purchase price.

7.8. Your rights in the event of a defect in the used goods. If the goods sold with a defect or the goods sold as used are defective, you have the right to:
7.8.1. For free removal of the defect.
7.8.2. For a reasonable discount from the purchase price.
7.8.3. If it is not possible to eliminate the defect or replace the goods or its parts, withdraw from the contract.

7.9. Your rights in the event of repeated or multiple occurrence of a defect in the goods. If you cannot use the goods properly due to the recurrence of the same defect after repair or due to a larger number of defects, you have the right of your choice:
7.9.1. You have the right to deliver new goods or replace parts at your option, but this does not apply to goods sold with a defect or used goods.
7.9.2. At a reasonable discount from the purchase price.
7.9.3. Withdraw from the contract.
A repeating defect is considered if the same defect occurs on the item after at least two previous repairs. A larger number of defects is subject to the simultaneous occurrence of at least three defects, from each individual gate of use of the goods.

7.10. Impossibility to demand withdrawal from the contract and delivery of new goods. If you cannot return the goods in the condition in which you received them, you cannot withdraw from the contract or request the delivery of new goods. This does not apply.
7.10.1. If the condition has changed as a result of an inspection in order to detect a defect in the goods.
7.10.2. If you used the goods before the defect was discovered.
7.10.3. If you have not caused the impossibility of returning the goods in the unaltered state by act or omission.
7.10.4. If you sold the goods before the defect was discovered, if you consumed it, or if you altered the goods in normal use; if this is only partially the case, you will return to us what you can still return, and for the rest you will provide a refund up to the amount in which you benefited from the use of the goods.

7.11. Method of complaint. If you want to exercise your right of liability for defects, the best way to do so is to:
7.11.1. By sending the goods to the address of any of our establishments.
7.11.2. In person at of any of our establishments.
7.11.3. If it is stated in the warranty list or in another document, on the packaging of the goods or in our online store, the name of another person in accordance with the application of liability for defects, for this person.

7.12. Complaint requirements. The goods must be handed over to us in a condition that allows us to assess the justification of the complaint, in particular, it is not possible to hand over the goods unreasonably soiled. In case of a complaint it is necessary:
7.12.1. Prove of purchase
7.12.2. State what defect you are claiming and how you are requesting that the claim be settled. It is not possible to subsequently change the required method of handling the complaint without our consent.

7.13. Complaint handling. If you are a consumer, your complaint will be settled without undue delay, no later than 30 days from the date of the complaint. If you are a non-entrepreneur, your complaint will be processed without undue delay, but no later than within 45 days. You will be notified of the settlement of the complaint within this period and the goods will be returned to you in the same way as they were handed over to us when the complaint was lodged. In the event that the complaint is not settled in time, you have the right to withdraw from the contract. If your complaint is accepted, the warranty period and the period of the extended quality guarantee are extended by the time it took us to process your complaint.

7.14. Reimbursement of complaint costs. In the event that your claim is accepted, you have the right to reimbursement of the necessary costs that were expediently incurred in exercising the right from liability for defects of the goods. In the event that the complaint is rejected, we have the right to reimbursement of the necessary costs incurred by returning your goods.

7.15. Confirmation of complaint. When exercising the right from liability for defects of goods, we will issue a written confirmation of when you exercised the right, what is the content of the complaint and what method of complaint you require, as well as confirmation of the date and method of handling the complaint, including confirmation of repair and duration, or a written justification for rejecting the complaint.

8.1. Scope. This part of the terms and conditions applies to you only if you are an entrepreneur and regulates our liability for defects in the goods.

8.2. Our liability for defects in goods. We will deliver the goods to you in the agreed quantity, quality and design. If the quality and design are not agreed, we will deliver the goods in a quality and design suitable for the purpose apparent from the contract; otherwise for the usual purpose. If the quantity is determined only approximately, we will determine the exact quantity. In the event that the goods have a defect in the transfer of the risk of damage, we are responsible for it. This does not apply in the case of a defect which can be identified with the usual attention already at the conclusion of the contract.

8.3. An above-standard guarantee for entrepreneurs. We are also responsible for the fact that for the period agreed in the contract, in case of non-negotiation then for a period of 12 months from receipt of the goods:
8.3.1. The goods or part thereof are fit to be used for their usual purpose.
8.3.2. The goods Keep its usual charakteristice.

8.4. Limitation of liability
8.4.1. For goods sold at a lower price for a defect for which a lower price has been agreed.
8.4.2. For wear and tear of the goods caused by their normal use.
8.4.3. In the case of second-hand goods, for a defect corresponding to the degree of use or wear and tear that the goods had when taken over.
8.4.4. For defects in the goods, if this results, in particular in the case of usable and perishable goods, by their nature.
8.4.5. For defects in the goods, if you knew about them before taking over the goods.
8.4.6. For defects in the goods, if you caused them yourself.

8.5. Time to exercise the law. You are obliged to inspect the goods as soon as possible and make sure of their properties and quantity. You are obliged to exercise your right of liability for defects in the goods with us without undue delay, as soon as possible after you have been able to detect the defects. At the latest, the right can be exercised within 6 months, in the case of a hidden defect within 2 years, from the date when we will deliver the goods to you, or until the end of the above-standard quality guarantee. Otherwise, your right from liability for defects in the goods expires and you will not be granted.

8.6. Your rights in the event of a material breach of contract. If the defect constitutes a material breach of contract, you have the right to:
8.6.1. To eliminate the defect by delivery of new goods without defects or by delivery of missing goods.
8.6.2. To eliminate the defect by repairing the goods.
8.6.3. At a reasonable discount from the purchase price.
8.6.4. Withdraw from the contract.
A material breach of contract is considered to be the delivery of goods with such a defect, of which we must have known at the time of concluding the contract that if you had foreseen it, you would not have concluded the contract with us; in other cases, the breach of contract is considered insignificant. If you do not notify us of the chosen right, you have the rights as in the case of a minor breach of contract.

8.7. Your rights in the event of a minor breach of contract. If the defect is a minor breach of contract, you have the right to:
8.7.1. To eliminate the defect by repairing the goods.
8.7.2. At a reasonable discount from the purchase price. If you do not notify us of the chosen right, we can eliminate the defect by repairing the goods, delivering new goods or delivering what we did not deliver to you. You cannot change the chosen right later without our consent.

8.8. Impossibility to demand withdrawal from the contract and delivery of new goods. You cannot return the goods in the condition in which you received them, you cannot withdraw from the contract or demand the delivery of new goods. This does not apply if:
8.8.1. If the condition has changed as a result of an inspection in order to detect a defect in the goods.
8.8.2. If you used the goods before the defect was discovered.
8.8.3. If you have not caused the impossibility of returning the goods in the unaltered state by act or omission.
8.8.4. If you sold the goods before the discovery of the defect, if you consumed it, or if you altered the goods in normal use; if this is only partially the case, you will return to us what you can still return, and for the rest you will provide us with a refund up to the amount in which you benefited from the use of the goods.

8.9. Method of complaint. If you wish to exercise your right of liability for defects, you may do so:
8.9.1. By sending the goods to the address of any of our establishments.
8.9.2. In person at any of our establishments.
8.9.3. If there is another person in the warranty card or other document, on the packaging of the goods or in our online store, intended for the application of liability for defects, to this person.

8.10. Complaint requirements. The goods must be handed over to us in a condition that allows us to assess the justification of the complaint, in particular, it is not possible to hand over the goods unreasonably soiled. When making a complaint, it is necessary to:
8.10.1. Prove of purchase
8.10.2. State what defect you are claiming and how you are requesting that the claim be settled.

It is not possible to subsequently change the required method of handling the complaint without our consent.

8.11. Complaint handling. Your complaint will be processed without undue delay, but no later than 45 days. The goods will be returned to you in the same way as they were handed over to us when making the complaint. If your complaint is accepted, the period for exercising your rights from liability for defects and the period of the above-standard quality guarantee are extended by the time it took us to process your complaint.

8.12. Reimbursement of complaint costs. In the event that your claim is accepted, you have the right to reimbursement of the necessary costs that were expediently incurred in exercising the right from liability for defects of the goods. In the event that the complaint is rejected, we are entitled to reimbursement of the necessary costs incurred by returning your goods.

9.1. Legislation. All processing of personal data takes place in accordance with the General Regulation of the European Union No. 2016/679, on the protection of personal data) (hereinafter "GDPR").

9.2. Processing of personal data for the performance of the contract and in connection with the concluded contracts. We process your personal data on the basis of and for the purpose of fulfilling our obligations arising from the contracts concluded between us and you and for the conclusion of these contracts. For this purpose, we use personal data for the time necessary to process orders and complaints. As part of these activities, your personal data may be made available to other entities (especially our contractors and payment system operators). Based on the contract, we also process your personal data when maintaining user accounts in our online store, for the entire period of the user's account.

9.3. Processing of personal data for sending business messages. We also process your personal data for the purpose of further offering our goods and services through commercial communications based on our legitimate interest, unless you have refused to do so.

9.4. Processing of personal data on the basis of legitimate interest. We process your personal data on the basis of our legitimate interests in order to protect legal claims and our internal records and control, for the duration of the limitation period and one year after its expiration with regard to claims asserted at the end of the limitation period. In the case of court and other proceedings, we process your personal data to the extent necessary for the entire duration of such proceedings and the remaining part of the limitation period after its termination.

9.5. Processing of personal data on the basis of consent. We do not process personal data to the extent and in the manner required by your consent.

9.6. Processing of personal data for the fulfillment of our legal obligations. We also process your personal data for the purposes and on the basis of the fulfillment of our legal obligations connected in particular with bookkeeping and the provision of information to public authorities.

9.7. Scope of personal data processing. The personal data we process is:
9.7.1. Name and last name.
9.7.2. Address.
9.7.3. E-mail address.
9.7.4. Phone number.
9.7.5. ID and VAT number.

9.8. Use of cookies. When using our online store, cookies may be stored on the device. Be sure to use the settings to reject your device accordingly at any time.

9.9. Disagreement with the processing of personal data. You may at any time express your disagreement with the processing of your personal data for the purpose of sending commercial communications, as well as you may withdraw your previous consent to the processing of personal data for any other purpose at any time, unless it is processing to fulfill our obligations under contracts. legal obligations or any other purpose arising from our legitimate interests.

9.10. Storage time. We store personal data only for the time strictly necessary to achieve the purposes stated above. Once the purpose of the processing has passed, we will destroy the personal data immediately.

9.11. Persons involved in the processing. We process all the mentioned personal data as an administrator. This means that we determine the purposes defined above for which we collect personal data, determine the means of processing and are responsible for its proper execution. For the processing of personal data, we also use the services of other processors who process personal data only according to our instructions. Such processors are mainly IT service providers and other suppliers of technology and support, operators of marketing tools and providers of communication tools.

9.12. Rights of the personal data subject. With regard to your personal data, you also have the right to:
9.12.1. Request the correction of inaccurate or outdated personal data, so if you find that the personal data we process about you is inaccurate or incomplete, you have the right to correct or supplement it without undue delay.
9.12.2. Request confirmation that processing is in progress and, if so, information relating to such processing to the extent set out in Article 15 of the GDPR, as well as a copy of the processed data (we are entitled to charge a fee for additional copies to cover necessary costs).
9.12.3. In some cases, you have the right to delete your personal data. We will delete your personal data without undue delay if we no longer need it for the purposes for which we processed it, or if you exercise your right to object to the processing and we find that we no longer have any such legitimate interests to justify such processing, or shows that the processing of personal data carried out by us has ceased to comply with generally binding regulations. However, this right does not apply if the processing of your personal data is still necessary to fulfill our legal obligation, for the purposes of archiving, scientific or historical research or for statistical purposes, or to determine, enforce or defend our legal claims.
9.12.4. Exercise the right to restrict the processing of personal data. This right allows you in certain cases to request that your personal data be marked and that this data not be subject to any further processing operations - in this case, however, not forever (as in the case of the right of erasure), but for a limited period of time. We must limit the processing of personal data if you deny the accuracy of personal data before we agree on what data is correct or we process your personal data without a sufficient legal basis (eg beyond what we have to process), but you will give priority to deleting such data only. restrictions (eg if you expect to provide us with such data in the future), or we no longer need personal data for the above purpose of processing, but you request it to determine, enforce or defend your legal claims, or object to the processing and we for the period during which we save, if your objection is justified, we are obliged to limit the processing of your personal data.
9.12.5. Request the transfer of personal data in cases of processing with your consent or under contract.
9.12.6. To object to the processing of personal data which occurs on the basis of our legitimate interest. We will stop processing your personal data unless there are serious legitimate reasons to continue such processing.In the event of an objection to marketing activities, we will terminate these activities.

9.13. The right to lodge a complaint with the supervisory authority. In the event that you become convinced that the GDPR was violated by us during the processing of your personal data, you have the right to file a complaint with the Office for Personal Data Protection (www.uoou.cz).

10.1. Take-back. In accordance with Act No. 185/2001 Coll., On waste from us, you have the option of handing over the same amount of goods of a similar type and use free of charge at the point of sale when purchasing certain types of goods.

10.2. Sales records According to the Sales Records Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.

Notification of withdrawal from the contract (PDF file)